FAQs
Frequently asked questions
Do you ship to my country?
Yes! We ship our package worldwide.
How can I receive a packing video on TikTok?
Packing videos on TikTok are available upon request.
To request one, please leave a note in the special requests section at checkout indicating that you would like a packing
video. If selected, your order may be featured accordingly. Due to demand, posting times may take 1–5 working days.
Each packing video is prepared with care, and we appreciate your patience while we create it.
When will I get my order?
Each order is carefully prepared and usually processed within 2–3 business days. Once your order has shipped, you will receive an email with further information.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Standard shipping within UK - £2.99.
Free worldwide shipping on orders over £100. Complimentary shipping within England on orders over £50.
What materials do you use in your products?
Our products are thoughtfully crafted using high-quality materials to ensure durability, comfort, and everyday wearability. Depending on the product category, the following materials may be used:
Metal Products
(e.g. jewellery, hair clips, claw clips)
- Stainless steel: Nickel-free, skin-tested, and compliant with EU regulations.
- Sterling silver (925): Skin-tested, high-quality silver. Please note that silver may naturally tarnish over time and can be easily restored with gentle polishing.
- Some sterling silver pieces are gold-plated with a fine layer of gold.
Care note:
To preserve the gold plating, avoid contact with water, sweat, perfume, and other chemicals, as these may accelerate fading or wear.
Acetate Products
(e.g. hair clips, claw clips)
Acetate is a premium, lightweight, and durable material known for its long-lasting quality and rich colour depth. It is hypoallergenic and suitable for sensitive scalp and hair.
Textile Products
(e.g. scrunchies)
Made from cotton, silk, polyester, or blended fabrics. We prioritise skin-friendly, comfortable, and durable materials for daily use.
Plastic Products
Crafted from durable plastics such as acrylic or polycarbonate, all free from harmful substances including BPA.
Please note:
Minor variations in colour, texture, or material may occur due to the nature of manufacturing processes. These variations do not affect quality and are part of the uniqueness of each piece.
