SHIPPING & RETURNS

Standard Delivery

(2-7 working days)

Return your order

within 14 days after receiving.

Refund

The refund will be processed after we received your return.

Free Worldwide shipping on orders over £100. For orders within UK, complimentary shipping is available
on purchases over £50.

Each order is carefully prepared and usually processed within 1–3 business days. ( Orders with ASMR video may take longer. )

DELIVERY OPTIONS

Standard Delivery (UK):
£2.99 2–3 working days (excluding Sundays & Bank Holidays)

Standard Delivery (International):
£9.99
7–10 working days (excluding Sundays & Bank Holidays)

DELIVERY PARTNERS

Orders are delivered via Royal Mail, EVRI or InPost, depending on location and service availability.

For security reasons, selected high-value items may require a signature upon delivery.

If applicable, this will be arranged automatically at no extra cost.

** To help ensure smooth delivery, please enter your shipping name and address using English letters at checkout.

Once your order has been dispatched, you will receive a confirmation email with a tracking link so you can follow your parcel along the way.

Please note that any customs duties or import fees, if applicable, are the responsibility of the recipient.

RETURNS & REFUNDS

We hope you love every piece you receive from RAYNE. If something isn’t quite right, you may request a return within 14 days of receiving your order.

If you wish to request a return, please contact us at info@rayne.com.co

To be eligible for a return, items must be returned unused, unworn and in their original condition and packaging.

Please contact us before sending your return so we can provide the return instructions.

Personalised & Custom-Made Jewellery

Due to the personalised and made-to-order nature of these pieces, we are unable to accept returns, exchanges or refunds for:

- Personalised Jewellery

- Mak'It For You Collection

- Charm Bar pieces

- Any other jewellery customised or made specifically to your requested design

Please check all selections, charms, initials, sizes and customisation details carefully before placing your order.

This does not affect your statutory rights if an item is faulty, damaged or incorrect.

Earrings

For hygiene reasons, pierced earrings cannot be returned once their sealed hygiene packaging has been opened, unless the item is faulty.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, faulty or incorrect, please contact us as soon as possible with your order number and clear photos of the item.

We will review the issue and arrange a replacement or refund where appropriate.

Return Shipping

Customers are responsible for return postage costs unless the item received is faulty, damaged or incorrect.

We strongly recommend using a tracked postal service, as RAYNE cannot be responsible for returned parcels lost in transit.

Refunds

Once your return has been received and inspected, we will let you know whether the refund has been approved.

Approved refunds will be issued to your original payment method.

For eligible online order cancellations, standard delivery charges will be refunded where required by law. Any additional cost paid for an upgraded or express delivery service is non-refundable beyond the standard delivery amount.

Non-Returnable Items

The following items cannot be returned for change-of-mind refunds:

- Personalised or custom-made jewellery

- Make It For You Collection pieces

- Charm Bar designs

- Pierced earrings where the hygiene seal has been opened

- Gift cards

Your statutory rights are not affected.

Once your return has been received and approved, your refund will be processed accordingly.

Please note that any complimentary items included with your order, such as gifts, packaging, or cards, are considered part of the original order and are subject to the same refund conditions.

We truly appreciate your choice to shop with RAYNE and remain committed to creating even more thoughtful and beautiful experiences for you.

If you have any questions, you are always welcome to reach us via the Contact Us page, or by email at info@rayne.com.co.